We're an Australian cloud consulting services company specialising in AWS & Azure
Whether for AWS, Azure, on-premises or hybrid, our managed services division provides powerful technical capability for your business.
Why Idea 11 managed services?
We are a managed services & cloud services provider
We are an AWS advanced consulting and Azure Cloud consulting partner, with deep cloud expertise and a track record across multiple industries.
Powerful processes, top-notch tooling
We've combined premium commercial and in-house developed IT ops software with our cloud operations processes to deliver outstanding results.
Idea 11 give you day one capability
Idea 11 TechOps gives your business deep and expert cloud operations capability from day one.
Multiple plans and tailored add-ons
Core technical essentials, cloud-native operations, or enterprise-level business support – we’ve got a plan that works for you.
We’re a full stack IT solutions provider for cloud enabled businesses
Running cloud operations seamlessly is part expertise, part operations, and part culture. Executing well on what needs to be done, day after day, year after year. We know how important your cloud operations are to running your business. We’re obsessed with quality, security, reliability and innovation. We know you are too.
That’s why we’ve built our TechOps managed services around our Manage, Monitor, Support, Report methodology. Designed to give you consistency of service with ITIL standards, and also provide the framework to identify innovations and continually improve to ensure your tech stays leading edge.
We’ve been doing quality managed cloud services since 2011. We know what’s required to deliver and innovate over the long term.
Keep your business-as-usual running, secure and modern: that’s how we measure our success.
How our managed services support your business
As a managed services provider, we use powerful tools and processes to provide a secure, innovative and comprehensive approach to managed services.
Regardless of whether you’re in the cloud, on premises or hybrid, Idea 11 will support you through our ITIL-aligned, agile operations methodology.
We take a proactive approach to Manage your IT solutions, Monitor, Support your business technology and Report on your environments to ensure business as usual operations are maintained within your business.
Our advanced monitoring tools give us the power to detect issues faster, optimise performance and stability, provide proactive recommendations and support delivered directly to your business.
We're dedicated to ensuring that your environments can not only operate at 100%, but maintain that velocity.
Idea 11 structure our managed cloud services into customer-aligned squads, selected based on your unique environment and service requirements. By aligning squads with customers, we build an intimate understanding of your unique technical environment and you get to deal with the same team - who know you as well as the environment.
Each squad is run by a Technical Service Delivery Manager, who will develop a deep and thorough technical understanding of your business and facilitate a service approach aligned to your goals.
As a managed services provider, we know what it takes to keep a modern cloud environment secure and operational today.
We execute on the cloud essentials: regular patching and maintenance, backups, anti-virus and security management & monitoring.
Our Security Incident Response Team (SIRT) is ready to go for cyber incidents, and constantly monitor for emergency security hotfixes so we can quickly and pro-actively deploy these and mitigation measures across our customer base.
Idea 11 TechOps cloud operations goes beyond the essentials into the next generation advanced cloud operations: instance automation, auto-scaling, CI/CD management, lambda, container management and cost analysis.
We use advanced tools to ensure your systems are running optimally. Idea 11 continuously assess and monitor trends to identify and prevent many issues before they even arise.
Our business technology support goes beyond the basics into deep system and application analysis.
Our proven ability to assess a matrix of issues and determine their priority allows us to tackle and rectify problems in less time. And not only that: you'll have fewer problems, through our preventative maintenance and predictive analytics.
Our LogicMonitor platform is integral in creating deep visibility of your cloud environments and applications. And we've extended it with our own custom monitoring code.
Disaster Recovery is an area Idea 11 are renowned for. We think Disaster Recovery shouldn't be optional - it's vital to any modern workplace. We are innovating in this space through the development of a Disaster Recovery Management Platform that is integral for our AWS TechOps customers.
When disaster occurs, we have rigid, precise and immediate systems ready to be deployed to manage the disaster recovery process. We test it regularly: it works.
Our disaster recovery runbooks, processes and checklists all allow our team to always look forward with the aim of protecting your systems.
Our leading experience has allowed us to combine industry best-practice with our own innovative discoveries to create a leading service management framework.
Idea 11 uses ITIL based service delivery and support including incident, request, problem, change and configuration management to achieve the most comprehensive support possible.
And when incidents do arise, our precision-based approach allows our team to restore you back to business as usual in less time.
Our ConnectWise system is the backbone of our managed services and allows instant access to crucial information. All within a single system.
We support mission critical environments 24x7x365. Simple as that.
We proactively monitor environments with on-call staff that are locally manned and familiar with your business.
If business technology support is required out of normal hours, our team will ensure that any issues are rapidly identified and rectified. Our monitoring systems integrate with automated paging and escalation.
We want to ensure Business as Usual is maintained.
Every month, our customers receive service delivery reports that provide complete visibility over the performance of not only their systems, but how we are helping to improve the environment.
Monthly Reports, Architectural and DR Reviews, Cost Optimisation Reports, and Incident Reports are all part of the arsenal of information we provide back to you. As a leading managed services provider, we are determined to give you visibility throughout our engagement.
Our tools
Introducing Control Room: Idea 11’s custom-built Cloud Automation System
Control Room allows all our cloud managed services customers to experience instant high capability. Backup & Recovery for all your instances. Cross-AZ DR for all your apps. Infrastructure-as-Code metadata backups for your cloud environments. And more.
We built Control Room as a modern serverless app, utilising Python Django, AWS Lambda and DynamoDB.
Control Room is an integral part of our TechOps Managed Services offering, exclusive to Idea 11 customers. It’s just one example of how we push harder to create great results for our customers.
Our tools
Our suite of premium tools
Delivering high quality managed services needs a premium toolchain. That’s why we’ve integrated best-in-class tooling to deliver TechOps.
LogicMonitor is our hybrid infrastructure monitoring solution, a DevOps driven platform with capability from infrastructure alerts through to CloudWatch and Lambda monitors.
CloudCheckr allows us to provide compliance, cost-management and policy governance for our customer’s cloud environments.
Connectwise provides our holistic service management capabilities, with everything from ticketing to SLA management.
Our TechOps Managed Service team are advanced cloud Specialists who are driven to improve.
Whether you’re looking for managed services for your cloud or a Managed Hybrid solution, Idea 11 have focused on building a team of cloud solutions experts who are obsessed with continually learning and evolving their skillset. So the moment you engage our team, we are not only focused on being a critical extension of your IT environment, but a strategic partner that will enable best practice within your business.
Our experts facilitate this process, and we are proud of how they represent Idea 11.
Our TechOps Managed Service team are cloud Specialists who are driven to improve.
Whether you’re looking for cloud Managed Services or a Managed Hybrid solution, Idea 11 have focussed on building a team of cloud experts who are obsessed with continually learning and evolving their skillset. So the moment you engage our team, we are not only focussed on being a critical extension of your IT environment, but a strategic partner that will enable best practice within your business.
Our experts facilitate this process, and we are proud of how they represent Idea 11.
We have proven ourselves to be a technology enabler
“Idea 11 is a team full of cloud experts who mean business. I have been putting my trust on their expertise every single day and they have been consistently exceeding my expectations. They are great at teamwork and collaborate with my team on a day to day basis. They are truly an extension of my IT team.”
~ Wilsons Advisory
How Idea 11 has transformed our customers industries
TAE Aerospace uses Idea 11 to innovate
Meet the team that will power your TechOps Managed Services
Accredited AWS & Azure Expertise
2 AWS Competencies, 5 AWS Partner Programs, 100+ AWS Certifications, 4 Microsoft Solution Designations.
We call that proven expertise.
