Idea 11 structure our managed cloud services into customer-aligned squads, selected based on your unique environment and service requirements. By aligning squads with customers, we build an intimate understanding of your unique technical environment and you get to deal with the same team - who know you as well as the environment. 

Each squad is run by a Technical Service Delivery Manager, who will develop a deep and thorough technical understanding of your business and facilitate a service approach aligned to your goals. 

As a managed services provider, we know what it takes to keep a modern cloud environment secure and operational today. 

We execute on the cloud essentials: regular patching and maintenance, backups, anti-virus and security management & monitoring. 

Our Security Incident Response Team (SIRT) is ready to go for cyber incidents, and constantly monitor for emergency security hotfixes so we can quickly and pro-actively deploy these and mitigation measures across our customer base. 

Idea 11 TechOps cloud operations goes beyond the essentials into the next generation advanced cloud operations: instance automation, auto-scaling, CI/CD management, lambda, container management and cost analysis. 

We use advanced tools to ensure your systems are running optimally. Idea 11 continuously assess and monitor trends to identify and prevent many issues before they even arise. 

Our business technology support goes beyond the basics into deep system and application analysis. 

Our proven ability to assess a matrix of issues and determine their priority allows us to tackle and rectify problems in less time. And not only that: you'll have fewer problems, through our preventative maintenance and predictive analytics. 

Our LogicMonitor platform is integral in creating deep visibility of your cloud environments and applications. And we've extended it with our own custom monitoring code. 

Disaster Recovery is an area Idea 11 are renowned for. We think Disaster Recovery shouldn't be optional - it's vital to any modern workplace. We are innovating in this space through the development of a Disaster Recovery Management Platform that is integral for our AWS TechOps customers. 

When disaster occurs, we have rigid, precise and immediate systems ready to be deployed to manage the disaster recovery process. We test it regularly: it works. 

Our disaster recovery runbooks, processes and checklists all allow our team to always look forward with the aim of protecting your systems. 

Our leading experience has allowed us to combine industry best-practice with our own innovative discoveries to create a leading service management framework. 

Idea 11 uses ITIL based service delivery and support including incident, request, problem, change and configuration management to achieve the most comprehensive support possible. 

And when incidents do arise, our precision-based approach allows our team to restore you back to business as usual in less time. 

Our ConnectWise system is the backbone of our managed services and allows instant access to crucial information. All within a single system. 

We support mission critical environments 24x7x365. Simple as that. 

We proactively monitor environments with on-call staff that are locally manned and familiar with your business. 

If business technology support is required out of normal hours, our team will ensure that any issues are rapidly identified and rectified. Our monitoring systems integrate with automated paging and escalation. 

We want to ensure Business as Usual is maintained. 

Every month, our customers receive service delivery reports that provide complete visibility over the performance of not only their systems, but how we are helping to improve the environment. 

Monthly Reports, Architectural and DR Reviews, Cost Optimisation Reports, and Incident Reports are all part of the arsenal of information we provide back to you. As a leading managed services provider, we are determined to give you visibility throughout our engagement.